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Welcome to Devon Square Surgery

See the patient group link in have your say

Look at the Patient Group link in 'Have your say', to see how we are working towards becoming a Dementia friendly surgery!

Practice Team News:  

After nearly 30 years Dr Bryant will be retiring from the Partnership at the end of May 17. As a GP practice we recognise the huge contribution he has made and we are sure you will miss him as much as we will. We wish him a long a happy retirement.

We also welcome Dr Edward Taylor and Dr Fiona Salter.  Dr Taylor will join us on 1st June 17 and will be working 3 days a week (Monday / Wednesday and alternate Thursday/Friday).

Dr Salter joins us on 1st August and will work 2 days each week (Tuesday and Friday).

We also look forward to welcoming GP Registrar Dr Nicky Stapells who joins us on 6th June and works alongside Dr Melanie Shaw who has been with us since February 17.

 

New Online Services:

Are you signed up to our online service?

This facility will allow you to book and cancel appointments or order repeat prescriptions at any time. You can already see some of the information in your GP online records, including your medications and allergies. During the next year you will be able to see even more. This will include illnesses, immunisations and test results.

If you would like to get started, all we ask is that you collect your username and password from the surgery (with photo ID) and you can start right away. Please speak to any Receptionist about getting yourself set up.

Click here 

https://systmonline.tpp-uk.com/Login?PracticeId=L83046&Date=20140619154850

Electronic Prescriptions:

Did you also know we can send prescriptions electronically to a Chemist of your choice? This can not only save you a journey to the surgery but is reassurance for when you are away from home. Please let us know which chemist you would like us to send the prescriptions to and we will note it on your medical record.

New Consulting Room:

We have recently undertaken some minor building works resulting in a new fully functioning Clinical Room adjacent to Dr Plummer’s room upstairs. Whilst this is a very welcome (and necessary) additional room it does mean that most blood test will now be taken upstairs. If you don’t feel able to make the stairs on your visit to Devon Sq Surgery please could we ask you to mention it to Reception when you book your appointment and we will make arrangements to see you downstairs. Thank you

Future Dates for your diary:      

Thursday 15th June: Staff Training Afternoon. The surgery will be open as usual in the morning. If you require urgent care in afternoon, please call the surgery.

Thursday 14th September: Staff Training Day.  The surgery will be open for urgent care only in the morning and closed in the afternoon. If you require urgent care at any time on the 18th Sept, on calling the surgery you will be advised to ring Devon Doctors who will deal with your care needs as clinically appropriate.

Please note: There will be a receptionist at the Surgery (morning only) if you need to pick up a prescription or book a routine appointment for a future date.

Thursday 16th November: Staff Training Afternoon. The surgery will be open as usual in the morning. If you require urgent care in afternoon, please call the surgery.

Hayfever

Important Information Regarding Hayfever Medication Posted on 20 Mar 2017

South Devon and Torbay Clinical Commissioning Group (CCG) is responsible for the majority of healthcare in this area.

The CCG continuously reviews prescribing to ensure that prescribing is evidence-based and offers the NHS the best quality and value for money. Following CCG guidance, the Practice will no longer routinely prescribe medicines for hayfever, reducing unnecessary prescribing.

The CCG want to significantly reduce the money spent on medicines for minor ailments – or self care conditions - so that more money is available for treating more serious conditions such as cancer and heart disease.

We are requesting that patients buy medicines themselves where appropriate. A number of medicines for hayfever are available over the counter from pharmacies, and some are available in supermarkets and shops. This includes a range of tablets and liquids, nasal sprays and eye drops. Your community pharmacist can offer you expert advice on treatments.

We recommend that you ask for a non-branded (generic) product to treat your symptoms, as these contain the same drug and often cost significantly less than the branded version.

We hope that you appreciate the reason for this decision but should you want to discuss this change in approach, please contact the patient experience team at the CCG:Telephone: 01803 652 578 (lines are open Monday-Friday, 9am-5pm)Email: patientfeedback.sdtccg@nhs.net

 Registered GP

For your information your registered GP can be found at the bottom of your prescription or on any letter we have sent you from the surgery. If you are unsure who is your registered GP then please ask at reception. No matter who your registered GP is you can continue to see whoever you want to see in the GP team.

  Communication

We want to get better communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you want information in braille, large print or easy read.

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip-read or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on 01626 332182.   

  

 Care Quality Commission (CQC)  Click here to read our CQC report

(Site updated 14/06/2017)
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