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Welcome to Devon Square Surgery




A new initiative across the South Devon and Torbay area is designed to reduce waste, and improve safety and efficiency by reducing the amount of wasted medication which is dispensed to patients and not used. To avoid this waste, your doctor would like to ensure that only what you actually need is ordered. Devon Square Surgery requires you, the patient, or your carer to order your prescriptions yourself directly with the surgery. Previously, a community pharmacy (For example: Day Lewis, Boots, Superdrug and so on) may have been doing this on your behalf.


What do you need to do?


You (or your friend, relative or carers) need to order the repeat medications 7 – 10 days before you are due to run out to ensure the repeat medication process can be completed. Please avoid ordering any earlier or later than this.


The simplest way to order the repeat medications you require is via Devon Square Surgery’s secure online ordering system – ‘SystmOnline’. This online system will also allow you to book and cancel appointments and much more.


You can set up your account via our website – click on the big green stethoscope icon and ‘Request access to Online Services at Devon Square Surgery’. Alternatively   call us on 01626 332182 or pop into the surgery and our friendly Reception Team will support you in setting up an account. Don’t worry if you don’t use a computer - your repeat prescription slips can still be posted or handed in to the Surgery.


The practice will no longer accept repeat medication requests via a pharmacy from 1st September 2017. This includes all pharmacies, including community pharmacies or online pharmacies; or companies who order appliances for you (called appliance contractors).


All patients registered with Devon Square Surgery can choose any pharmacy to dispense their medicines. An explanation of the repeat medication process can be found on our website – , this process applies regardless of the pharmacy that you use.


Did you know that GPs always sign every request for repeat medication individually? This is a vital part of the process and legally required.



When will these changes take place?


These changes take place with effect from 1st September 2017. You need to make sure that you do not rely on a pharmacy to order your medication for you after this date.


This change is supported by South Devon and Torbay Clinical Commissioning Group, who have responsibility for the majority of healthcare in this area.



If you would like any more information on this process, please contact the Patient Experience Team.

Call:         01803 652578 (Monday to Friday, 9am - 5pm)


Freepost: Patient Experience


                South Devon and Torbay CCG

                Pomona House, Torquay, TQ2 7FF 


Or contact Ann Smith, Devon Square Surgery, Practice Pharmacist, by calling Reception.


New Online Services:

Are you signed up to our online service?

This facility will allow you to book and cancel appointments or order repeat prescriptions at any time. You can already see some of the information in your GP online records, including your medications and allergies. During the next year you will be able to see even more. This will include illnesses, immunisations and test results.

If you would like to get started give the surgery a call and we can deal with your request over the phone this will give you access to your repeat prescriptions and book appointments. If you would like access to your detail coded record, all we ask is that you complete the form and bring into the surgery with a form of photo ID and you can start right away. Please speak to any Receptionist about getting yourself set up.

Click here

Practice Team News:  

After nearly 30 years Dr Bryant will be retiring from the Partnership at the end of May 17. As a GP practice we recognise the huge contribution he has made and we are sure you will miss him as much as we will. We wish him a long a happy retirement.

We also welcome Dr Edward Taylor and Dr Fiona Salter.  Dr Taylor will join us on 1st June 17 and will be working 3 days a week (Monday / Wednesday and alternate Thursday/Friday).

Dr Salter joins us on 1st August and will work 2 days each week (Tuesday and Friday).

We also look forward to welcoming GP Registrar Dr Nicky Stapells who joins us on 6th June and works alongside Dr Melanie Shaw who has been with us since February 17.


Electronic Prescriptions:

Did you also know we can send prescriptions electronically to a Chemist of your choice? This can not only save you a journey to the surgery but is reassurance for when you are away from home. Please let us know which chemist you would like us to send the prescriptions to and we will note it on your medical record.

New Consulting Room:

We have recently undertaken some minor building works resulting in a new fully functioning Clinical Room adjacent to Dr Plummer’s room upstairs. Whilst this is a very welcome (and necessary) additional room it does mean that most blood test will now be taken upstairs. If you don’t feel able to make the stairs on your visit to Devon Sq Surgery please could we ask you to mention it to Reception when you book your appointment and we will make arrangements to see you downstairs. Thank you

Future Dates for your diary:      

Thursday 14th September: Staff Training Day.  The surgery will be open for urgent care only in the morning and closed in the afternoon. If you require urgent care at any time on the 18th Sept, on calling the surgery you will be advised to ring Devon Doctors who will deal with your care needs as clinically appropriate.

Please note: There will be a receptionist at the Surgery (morning only) if you need to pick up a prescription or book a routine appointment for a future date.

Thursday 16th November: Staff Training Afternoon. The surgery will be open as usual in the morning. If you require urgent care in afternoon, please call the surgery.


Important Information Regarding Hayfever Medication Posted on 20 Mar 2017

South Devon and Torbay Clinical Commissioning Group (CCG) is responsible for the majority of healthcare in this area.

The CCG continuously reviews prescribing to ensure that prescribing is evidence-based and offers the NHS the best quality and value for money. Following CCG guidance, the Practice will no longer routinely prescribe medicines for hayfever, reducing unnecessary prescribing.

The CCG want to significantly reduce the money spent on medicines for minor ailments – or self care conditions - so that more money is available for treating more serious conditions such as cancer and heart disease.

We are requesting that patients buy medicines themselves where appropriate. A number of medicines for hayfever are available over the counter from pharmacies, and some are available in supermarkets and shops. This includes a range of tablets and liquids, nasal sprays and eye drops. Your community pharmacist can offer you expert advice on treatments.

We recommend that you ask for a non-branded (generic) product to treat your symptoms, as these contain the same drug and often cost significantly less than the branded version.

We hope that you appreciate the reason for this decision but should you want to discuss this change in approach, please contact the patient experience team at the CCG:Telephone: 01803 652 578 (lines are open Monday-Friday, 9am-5pm)Email:

 Registered GP

For your information your registered GP can be found at the bottom of your prescription or on any letter we have sent you from the surgery. If you are unsure who is your registered GP then please ask at reception. No matter who your registered GP is you can continue to see whoever you want to see in the GP team.



 Care Quality Commission (CQC)  Click here to read our CQC report

(Site updated 26/07/2017)
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